Frequently Asked Questions
We try to anticipate questions you might have about our products, and we’ve provided the answers here. If you have additional questions please don’t hesitate to contact us.
Q.How many bundles does it take to complete a full head?
A. Depending on the lengths in texture chosen three bundles will typically complete a full head
Q.What does unprocessed hair mean?
A. virgin hair that has not been treated with any chemicals
Q.Can I bleach or dye the hair?
A. Yes the Virgin hair can be dyed or bleached
Q.How long does the hair last?
A. Depending on the hair care products used the hair can last between 9-12 months with proper care
Q.Does the hair shed or tangle?
A. Our virgin hair will not tangle or shed excessively
Q.What color does the virgin hair come in?
A. Our hair comes in its natural state no added dyes or bleach list of colors available with selected products
Q.Where does the hair come from?
A. Our hair comes from several donors from the origin countries listed Brazil and Peru
Q.Can the hair be styled in different ways such as being curled, straightened, or braided?
A. The hair is like your own so it can be styled accordingly
Q.How long does it take to receive my order?
A. Once we receive your order and payment between the hours of 8am-5pm Eastern Standard time Monday – Friday your order will be processed the same day, delivery is made within 3-7days in the United States, for international orders please reach out to us directly
Q.Do you have a return/exchange policy?
A. Yes we do accept returns and exchanges, the product must be returned or exchanged within 14 days in restock condition
Q. Are my personal/ Credit Card Information Secure?
A. Yes the information you provide is only used for billing and contact purposes only, we don’t send your information to third party affiliates. The site also has up to date SSL certificates
Q.How do I place my order?
A.Your order can be placed on our site, by phone, or e-mail